Answers to commonly asked questions
- Is Signature Bank of GA affiliated with Signature Bank of NY?
Why choose Signature Bank of GA?
We build close, enduring relationships with our business and corporate clients and are dedicated to providing a distinctly different client experience. With a history since 2005 of commitment, leadership and trust; we are invested in helping our clients prosper. Our team of financial professionals leverage in-depth market and industry expertise, along with a thorough understanding of your unique circumstances, to deliver thoughtful, unbiased advice and creative solutions that are relevant to your specific goals.
Where do I find my bank account number and routing number?
These numbers are located on the bottom of every check. You can use the image that is illustrated on the Routing Transit Information page to help you locate the numbers on your check.
Can I order a debit card online?
A signature is required on this application, however please contact us to get started.
- How do I dispute a transaction?
- What should I do if my debit card is lost or stolen?
How do I apply for a Signature Bank of GA credit card?
To apply for a Signature credit card, you can apply online or apply at our Sandy Springs Client Engagement Center.
How do I obtain personalized client service?
Signature Bank provides personalized client service in a variety of ways. Choose the one most convenient for you. Visit our Client Engagement Center, dial us directly, email, initiate a chat from our website or schedule an appointment. To learn more, please go to our Client Service Support page.
Does Signature offer business loans other than offered by the SBA?
Yes. Signature also offers business term loans and commercial mortgages. Business term loans will help fund your business projects and offer flexible payment options while our commercial mortgages provide competitive rates for buying or building facilities for your business. Signature also provides business solutions to specialized borrowers to Private, Professional and Physicians.
How do I order checks online?
Harland Clarke is Signature Bank’s preferred provider for ordering checks online. You can reorder personal checks or business checks through the Harland Clarke Corporation web site. If you experience errors using this service, you may not currently be able to reorder your Signature Bank checks online. Please speak with a Signature representative at 404-256-7700 or visit our Sandy Springs Financial Center.
- Are there daily cutoff times for making deposits?
- How do I tell what is my actual account balance?
- Do I need to save cancelled checks for my records?
- How long will it take to switch my direct deposit or automatic payment?
What is a Switch Kit?
A Switch Kit is a collection of personalized documents provided to you in order to help make the switch to Signature Bank. The Kit will contain instructions, personalized letters, an Online Bill Pay/Card Payment Worksheet and a checklist to track your progress. You can save these files to your computer and print out the letters.
- Can I split one direct deposit payment into multiple accounts?
Why must I attach a voided check or deposit slip for my direct deposit?
The company or agency sending a direct deposit to your Signature account needs to see a voided check or deposit slip in order to verify your Signature account number and determine the routing number needed to send the payment to that particular account. Be sure to write “void” across the front of the check in order to void it.
- What is direct deposit?
Should I be concerned about someone stealing my identity?
Everyone should remain vigilant when it comes to identity theft. To learn more about what you can do to protect yourself, please visit our Online Fraud and Security Guide.
- Will closing my account end any fraudulent activity?
How can an identity thief get my information?
Identity thieves have been known to obtain victims’ personal information by rummaging through their trash to find unshredded information such as credit card offers, old bills and bank statements. They can also steal your mail or obtain information by posing as telemarketers and asking for identifying information over the phone or via e-mail.
What is Phishing?
“Phishing” refers to unsolicited e-mails or Web sites that closely resemble an official communication from a company but are sent by scammers looking to deceive the receiver into supplying personal or financial information and passwords. Signature never sends unsolicited e-mails asking you to divulge personal information.
- How does Signature protect me from identity theft?
- If someone obtains my Social Security Number, what can happen?
How can I verify an email is from Signature Bank of GA?
Signature Bank of GA will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, you should consider any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information as potentially fraudulent.
How do I report fraudulent email or website?
Forward the suspicious e-mail or Web page, or send information about the e-mail or Web page, to email@example.com. If you believe you have provided personal or account information in response to a fraudulent e-mail or pop-up Web page, immediately contact a Signature Bank representative at 404-609-0676.
How do scammers get my email address?
What happens if my phone is lost or stolen?
The information sent to you from Mobile Banking is similar to that printed on a typical ATM receipt – it cannot be used to identify you or compromise your accounts. That said, if your phone is lost or stolen, you should call your mobile provider to cancel service on the phone. Once you replace the phone, and if you keep the same number, Mobile Banking will continue to work. If you change your number, you will need to enroll your new number.
- What does it cost to use Mobile Banking?
- Do I need to enroll in Signature Bank of GA Online Banking to use Mobile Banking?
What devices can I use to make a mobile deposit?
Making a deposit on virtually any smartphone is available. Click here to learn more.
- Will I see a check number on my account detail for bills paid through Signature Bank of GA Online Bill Pay?
How do I sign up for Online Bill Pay?
If you are currently a Signature Bank online banking user, simply log into online banking, click the “Bill Pay” tab and follow the prompts. If you are not currently enrolled in either service, get started with Online Banking first by clicking here and agreeing to the terms and conditions.
- Will I receive eStatement email alerts?
Do you offer eStatements?
eStatements is a FREE service to Online Banking clients which allows you to receive an electronic version of your statements or notices (with access to check images), instead of receiving paper statements in the mail. If you need a paper copy of your statement or notice, you can print it right from your computer. You can also download your statements for your personal records. By signing up for eStatements you can protect your identity by reducing the possibility of your statements being lost or stolen in the mail.
- How do I sign up for Online Banking?
- Is there a service charge for using Signature Bank of GA Online Banking?
- What accounts can I access with Signature Bank of GA Online Banking?
What documents are necessary to open a business account?
In order to open a business account, Signature Bank requires the following documents.
How do I add a Stop Payment?
Stop Payments can be stopped if the check has not been presented. You can request a stop payment on a range of checks or multiple stop payments on a series of checks. In Online Banking click Stop Payment, then select Single or Multiple Stop Payment Request. Enter the check serial number or range and then click the Submit Request button.