Frequently Asked Questions

About Signature Bank 2 questions
  • Why choose Signature Bank of GA?

    We build close, enduring relationships with our business and corporate clients and are dedicated to providing a distinctly different client experience.  With a history since 2005 of commitment, leadership and trust; we are invested in helping our clients prosper.  Our team of financial professionals leverage in-depth market and industry expertise, along with a thorough understanding of your unique circumstances, to deliver thoughtful, unbiased advice and creative solutions that are relevant to your specific goals.

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  • Is Signature Bank of GA affiliated with Signature Bank of NY?

    No

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Address and Phone Number Change 1 question
Automatic Payments 1 question
  • What are automatic payments?

    Automatic payments are a method of authorizing businesses such as utility companies to deduct the payments you owe from your bank account automatically. Another name for automatic payments is ACH debits.

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Check Reorder 1 question
  • How do I order checks online?

    Harland Clarke is Signature Bank’s preferred provider for ordering checks online.  You can reorder personal checks or business checks through the Harland Clarke Corporation web site.  If you experience errors using this service, you may not currently be able to reorder your Signature Bank checks online. Please speak with a Signature representative at 404-256-7700 or visit our Sandy Springs Financial Center.

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Checking Accounts 1 question
Client Service 1 question
Commercial/Specialized Lending 1 question
Credit Cards 1 question
Debit Cards 3 questions
Deposit Accounts 8 questions
  • How long will it take to switch my direct deposit or automatic payment?

    After your request for the change has been received by the business or agency that makes the payments, please allow up to three payment periods or billing cycles for the switch to be completed.

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  • Do I need to save cancelled checks for my records?

    No. The IRS does not require you to keep original cancelled checks. In the event you need to obtain a copy of a cancelled check, Signature securely stores images of your checks for seven years, except checks processed as electronic payments. You can contact us to request printed copies, as needed.

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  • How do I tell what is my actual account balance?

    The current ledger balance is the actual balance of funds in your account on a specific day and will not reflect any funds that are being held or are pending.

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  • Are there daily cutoff times for making deposits?

    Signature does not have a cutoff time for making deposits. Any deposits received during regular business hours will post on the same day.

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  • What is direct deposit?

    Direct deposit is a free service which automatically deposits your salary, Social Security or Supplemental Security Income benefits, or any other periodic income directly into your Signature checking, savings or money market account.

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  • Why must I attach a voided check or deposit slip for my direct deposit?

    The company or agency sending a direct deposit to your Signature account needs to see a voided check or deposit slip in order to verify your Signature account number and determine the routing number needed to send the payment to that particular account. Be sure to write “void” across the front of the check in order to void it.

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  • Can I split one direct deposit payment into multiple accounts?

    Yes. You can split a direct deposit payment into multiple accounts.

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  • What is a Switch Kit?

    A Switch Kit is a collection of personalized documents provided to you in order to help make the switch to Signature Bank. The Kit will contain instructions, personalized letters, an Online Bill Pay/Card Payment Worksheet and a checklist to track your progress. You can save these files to your computer and print out the letters.

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Feedback 1 question
  • General Questions

    Send your general banking comments, questions, or suggestions to us by using the link on the Contact Us page.

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Identity Theft 9 questions
  • How do scammers get my email address?

    Scammers purchase e-mail lists through legitimate or illegitimate sources or randomly generate e-mail addresses using computers. We assure you the scammer did not obtain your e-mail from Signature Bank. Signature Bank does not sell personal or account information, including e-mail addresses. To learn more, read our privacy policy.

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  • How do I report fraudulent email or website?

    Forward the suspicious e-mail or Web page, or send information about the e-mail or Web page, to info@signaturebankga.info.  If you believe you have provided personal or account information in response to a fraudulent e-mail or pop-up Web page, immediately contact a Signature Bank representative at 404-609-0676.

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  • How can I verify an email is from Signature Bank of GA?

    Signature Bank of GA will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, you should consider any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information as potentially fraudulent.

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  • If someone obtains my Social Security Number, what can happen?

    The risk associated with someone obtaining your Social Security Number is due to it being an important piece of identifying information which can make it easier for a thief to access other information about you or fraudulently open a new account in your name.

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  • How does Signature protect me from identity theft?

    Signature uses a number of safety measures to protect client information. These measures include aggressive processes, careful policies and up-to-date technologies.

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  • What is Phishing?

    “Phishing” refers to unsolicited e-mails or Web sites that closely resemble an official communication from a company but are sent by scammers looking to deceive the receiver into supplying personal or financial information and passwords. Signature never sends unsolicited e-mails asking you to divulge personal information.

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  • How can an identity thief get my information?

    Identity thieves have been known to obtain victims’ personal information by rummaging through their trash to find unshredded information such as credit card offers, old bills and bank statements. They can also steal your mail or obtain information by posing as telemarketers and asking for identifying information over the phone or via e-mail.

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  • Will closing my account end any fraudulent activity?

    Closing a compromised account can prevent further fraudulent activity on the account.

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  • Should I be concerned about someone stealing my identity?

    Everyone should remain vigilant when it comes to identity theft. To learn more about what you can do to protect yourself, please visit our Online Fraud and Security Guide.

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Individual Retirement Accounts 3 questions
Loan Payments 1 question
Mobile Banking 4 questions
Online Banking 7 questions
Pre-approval for Consumer Loans 3 questions
Product and Services 1 question
SBA Loans 4 questions
Statement Copies 1 question
  • How do I get statement copies?

    If you have Online Banking, you may log in to see and print your statement copies or you can call us at 404-256-7700 to request them by mail.

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Stop Payments 1 question
  • How do I add a Stop Payment?

    Stop Payments can be stopped if the check has not been presented. You can request a stop payment on a range of checks or multiple stop payments on a series of checks. In Online Banking click Stop Payment, then select Single or Multiple Stop Payment Request. Enter the check serial number or range and then click the Submit Request button.

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Surcharge Free ATM Network 1 question
Website Safety 2 questions
Wire Transfers 1 question
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